Our Privacy and Personal Data Protection Policy

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​1. Introduction

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As EASY VIP TRANSFER, we attach great importance to the protection of personal data of our customers, guests and visitors. Your personal data is processed in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) in our capacity as Data Controller within the scope and purposes explained below.

This Policy has been prepared in order to fulfill our obligation to inform under Article 10 of the KVKK.

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2. Legal Grounds for Processing Personal Data

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Your personal data is processed based on the following legal grounds:

• The establishment or performance of a contract,

• Fulfillment of our legal obligations,

• Our legitimate interests,

• Cases explicitly provided for by law,

• Your explicit consent where required.

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3. Categories of Personal Data Processed

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EASY VIP TRANSFER may process the following categories of personal data:

• Identity Information: Name, surname, Turkish ID number, passport number

• Contact Information: Phone number, email address

• Service Information: Transfer reservation details, flight information, accommodation details

• Financial Information: Payment information processed via banks

• Physical Security Information: CCTV records (if applicable)

• Transaction Security Information: IP address, website usage information

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4. Methods of Collecting Personal Data

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Your personal data may be collected through:

• Online reservations made via our website,

• Applications via phone, email or messaging services,

• Face-to-face communication,

• Payment transactions.

Data may be collected in electronic or physical environments.

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5. Special Categories of Personal Data

As a rule, special categories of personal data (such as health data) defined under Article 6 of the KVKK are not processed. If processing becomes necessary, appropriate administrative and technical measures are taken in compliance with applicable legislation.

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6. Purposes of Processing Personal Data

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Your personal data is processed for the following purposes:

• Planning and providing transfer services,

• Managing reservation and operational processes,

• Carrying out payment transactions,

• Handling customer requests and complaints,

• Conducting accounting and financial processes,

• Ensuring compliance with legal obligations,

• Improving service quality.

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7. Transfer of Personal Data

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Your personal data may be transferred, within the scope of Article 8 of the KVKK, to:

• Operational staff and drivers for the performance of the service,

• Contracted banks for payment processing,

• Accounting and financial consultants,

• Authorized public institutions and authorities where legally required.

As a rule, your personal data is not transferred abroad.

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8. Retention Period

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Your personal data is retained for the periods required by applicable legislation. Upon expiration of the retention period, data is deleted, destroyed or anonymized in accordance with legal requirements.

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9. Data Security Measures

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EASY VIP TRANSFER takes the necessary technical and administrative measures to prevent unlawful processing and access to personal data and to ensure its protection.

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10. Use of Cookies

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Cookies are used on our website to improve user experience. Cookies are small text files stored on your device.

The types of cookies used include:

• Mandatory Cookies: Necessary for the proper functioning of the website.

• Performance and Analytical Cookies: Help analyze website usage and improve service quality.

You may refuse or delete cookies via your browser settings.

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11. Types and Purposes of Cookies Used

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The following essential cookies may be used on our website:

• Session Cookies: Active during your visit and ensure website security.

• Cookie Consent Cookie: Records whether the cookie information notice has been displayed.

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12. Rights of the Data Subject

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Pursuant to Article 11 of the KVKK, data subjects have the right to:

• Learn whether personal data is processed,

• Request information regarding processed data,

• Learn the purpose of processing and whether data is used accordingly,

• Learn third parties to whom data is transferred,

• Request correction of incomplete or inaccurate data,

• Request deletion or destruction of data when legal conditions are met,

• Object to unfavorable results arising from automated processing,

• Request compensation for damages arising from unlawful processing.

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You may submit your requests regarding your rights via email to: info@easyviptransfer.com.

Requests will be finalized within 30 days.